Michigan Attorney General Dana Nessel has sent a letter to the Michigan Public Service Commission asking it to require utility companies with smart meters to automatically credit consumers’ bills for prolonged power outages. Nessel this week reminded utility customers in the state there is a law allowing them a $25 outage credit when they experience a power outage that lasts longer than 16 hours. The credit is available as long as there isn’t a general emergency taking place. Nessel’s office says customers can also receive the credit when there’s been a failure to restore electric service within 120 hours after an interruption that occurred during catastrophic conditions, or when there are repetitive interruptions of the same circuit more than seven times in a 12 month period. In her letter to the MPSC, Nessel noted electric service interruption rules were written years before the implementation of smart meters. She says the new tech should make the credit automatic. You can see Nessel’s letter to the MPSC right here.
